Returns and Refunds Policy

We want you to be satisfied with your purchase from GoCricket USA. If you are not fully satisfied, we are here to help with our simple return and refund policy.

Returns

• Eligibility for Returns: You may return most new, unused items within 7 days of receiving your order.
• Condition of Return Items: Items must be in their original, unused condition, with all tags and packaging intact.
• Non-Returnable Items: Certain products, including personalized items, are non-returnable.

Return Process

1. Contact our customer service team at 832-224-3030 within 7 days of receiving your order.
2. Provide your order number and the reason for return.

Refunds

• Processing Time: Refunds will be processed to your original payment method within 7-10 business days after the returned item is received.
• Refund Amount: You will receive a refund for the purchase price of the item, excluding shipping fees. Return shipping costs may apply.